Ten percent off your first order
Join us for a little off your first order, and first word when something new arrives.
Last updated: 13 September 2026
We want you to love what you buy. If something isn't right, tell us — we'll make it right.
Our promise, in one line: if your order arrives damaged, faulty, or isn't what you ordered, we'll replace it or refund it. You choose.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy takes those rights away.
Damaged, faulty or wrong items
Email hello@kiraben.com.au within 30 days of receiving your order. Include:
We'll offer you a replacement or a full refund, including postage. We won't usually ask you to send the item back — but if we do, we'll pay the return postage.
Changed your mind?
We're a small business and we don't have to accept change-of-mind returns — but we'd rather you were happy.
If you've changed your mind about a physical product, email us within 14 days of receiving it. If it comes back to us unopened, unused and in its original packaging, we'll refund the price of the item. You pay the return postage, and the original postage isn't refunded.
Digital downloads
Digital products cannot be returned for change of mind. Once you've downloaded a file, it can't be given back — so please read the product description carefully before you buy.
That said, your consumer guarantees still apply. If a file is corrupted, won't open, is missing pages, or isn't what was described, email us and we'll fix it or refund you in full.
If your download link doesn't arrive, check your spam folder first, then email us and we'll send it again straight away — at no cost.
How refunds are paid
Refunds go back to your original payment method. Once we've approved a refund, it's usually with you within 5–10 business days, depending on your bank.
Talk to us
Email hello@kiraben.com.au. A real person reads it, and we'd always rather hear from you than have you disappointed.
Nothing on this page limits your rights under the Australian Consumer Law. For more information, visit accc.gov.au/consumers.
Join us for a little off your first order, and first word when something new arrives.