Ten percent off your first order
Join us for a little off your first order, and first word when something new arrives.
Last updated: 23 September 2026
We post Australia-wide. Every order is packed by hand.
Where we deliver
We currently post to addresses within Australia only. We hope to open international postage in future.
Our digital products are instant downloads and are available anywhere in the world, with no postage at all.
What postage costs
Orders up to $21.00 — $3.70
Orders $21.01 to $49.94 — $5.55
Orders $49.95 and over — free
Postage is calculated on your order total and shown at checkout. All prices include GST.
If your order contains only digital products, you won't be charged postage.
How long it takes
We pack and post every order within 3 business days. We send with Australia Post, and delivery then takes 5 to 8 business days. Regional, rural and remote addresses can take longer.
Business days are Monday to Friday, excluding national and Victorian public holidays.
These are estimates, not guarantees. Once your order is with Australia Post, delivery time is outside our control. Delays can happen around Christmas, during postal disruptions, and in severe weather.
Pre-orders
Some items are sold as pre-orders, and the listing says so. A pre-order is made after you order it.
We dispatch pre-orders within 15 business days. The delivery estimate above runs from the day we dispatch, not from the day you order.
If a pre-order is going to take longer than that, we will email you, and you can choose to wait or to have a full refund. Nothing here limits your rights under the Australian Consumer Law.
Tracking
Standard post is not tracked. If your order hasn't arrived within the expected time, email us at hello@kiraben.com.au and we'll help.
Getting your address right
Please double-check your delivery address at checkout. We post to the address you give us. If an order is returned to us because the address was wrong or incomplete, we'll happily re-send it once you've paid postage again.
If something goes wrong
If your order hasn't arrived within 11 business days of ordering, or if it arrives damaged, email us at hello@kiraben.com.au and we'll sort it out. Please include your order number, and a photo if anything is damaged.
See our Returns & Refunds policy for what happens next.
Nothing on this page limits your rights under the Australian Consumer Law.
Join us for a little off your first order, and first word when something new arrives.